Mansfield ISD systems have been impacted by a cyberattack resulting in an outage of all district systems requiring Internet connectivity, including Skyward, email, the website and phone services. Get the latest updates:
UPDATE (09/15/2022 4:00 p.m.): Please watch your mailbox for a letter containing details regarding the recent cyberattack. Our investigation recently determined that an unauthorized actor gained access to certain information related to current and former Mansfield ISD students and staff. To date, we have received no indication of any identity theft or fraud as a result of this event.
However, in an abundance of caution, we will be providing all potentially affected individuals access to complimentary credit monitoring and identity theft protection services through Experian. Instructions for how to activate these services are included in the letters we mailed on Sept. 14, 2022.
Potentially affected individuals will receive a more detailed letter in the mail within the next few days. We have also provided additional information about the event and steps you can take (as appropriate) on our website here.
UPDATE (09/02/2022 4:59 p.m.): We want to thank you for your continued patience and understanding with the ongoing technology outages in Mansfield ISD.
Our team continues to work tirelessly to restore our systems and investigate the impact. Should we determine that your information was potentially impacted by this event, we will move as quickly as possible to notify you of the same in accordance with Mansfield ISD’s obligations by law.
To learn more about the latest updates, as well as steps you can take now to protect your information from possible misuse while our investigation is ongoing, please visit this page.
UPDATE (09/01/2022 7:32 a.m): Thank you for your ongoing patience as Mansfield ISD’s Technology Department continues to work tirelessly to restore the district’s internet-based systems following last week’s cyberattack.
Skyward Student, Finance, Teacher, Employee and Family Access are now fully functioning. In addition, the district visitor and volunteer management system has been fully restored. Visitors can return to campuses beginning today, Thursday, September 1.
Please be assured that student devices will be issued as soon as our systems are available. The Technology Department is working on a distribution plan for both new-to-district requests, as well as those who have had a broken device. Additional information will be shared when these plans are finalized.
Families will now have until September 14, 2022 to opt into the student device coverage plan. On September 15th and 16th, a fee will be added to the Skyward account of those opted-in. Once the fee is added, you will receive an email notification. At that time, we ask that you pay in the Skyward portal. Payment is required to be fully covered by the plan.
Again, we appreciate your patience and understanding as we work to bring all of our systems back online. We will continue to provide you additional updates on the status of these efforts.
UPDATE (08/29/2022 7:09 a.m.): Partial restoration. Mansfield ISD’s Technology Department continues to work to restore the district’s internet-based systems following last week’s cyberattack. The district’s phone systems are now operational and our student nutrition system is back online. Our staff and student internet access has also been restored, which means both will have access to the Microsoft 365 and Google suites.
As we move into this upcoming week, our teachers and staff will continue to put students first and provide a quality learning environment despite the challenges with connectivity. Our visitor and volunteer management system is still offline, so campuses remain closed to visitors at this time.
We appreciate your continued patience and understanding.
UPDATE (08/26/2022 7:47 a.m.): Mansfield ISD phone lines are now back online at district campuses and facilities. We continue to experience disruptions to internet and web-based systems.
We are grateful for the MISD Technology Department who have been working diligently to bring all systems back to full functionality as soon as possible. We appreciate your understanding, and we will continue to keep you updated on our progress.
UPDATE (08/24/2022 2:35 p.m.): Dr. Cantu wants to thank everyone in MISD for continuing to put students first while we deal with the technology outage. Please view this message for an update on the situation and information about Friday's payday.
UPDATE (08/23/2022 4:45 p.m.): Mansfield ISD’s Technology Department continues working to restore the district’s internet-based systems following a cyberattack. At this point, the disruption is still impacting access to the MISD website, Skyward, email and phones districtwide.
In the meantime, our teachers continue to provide the best learning environment possible without the use of internet and web-based systems.
“I’m proud of how our staff and students are keeping learning in the forefront during this time,” said Superintendent of Schools Dr. Kimberley Cantu. “Many of our educational tools and processes are facilitated by being connected to the internet, but our amazing teachers and staff have been able to use their fundamental skills and relationships with students to move ahead despite the hurdles we’re experiencing.”
As a reminder, for the safety of students and staff, all campuses remain closed to visitors until the Raptor identification management system is back online. If a student has an emergency while at school, campus administrators will utilize their personal cell phones to contact a parent or guardian. If parents or guardians have a family emergency and need to contact their child, they will need to come to the campus.
The district is working with the appropriate authorities to take preventative measures to protect staff, student, and family information. We appreciate your understanding and will keep you updated via our district-wide messaging system and social media channels.
Mansfield ISD systems have been impacted by a cyberattack resulting in an outage of all district systems requiring Internet connectivity, including Skyward, email, the website and phone services.
Students will safely learn inside classes on while we work to get this restored to full capacity. During this time, campuses will remain closed to visitors. If a student has an emergency while at school, campus administrators will use cell phones to contact parents/guardians. If parents have an emergency and need to contact their child, they may come to the campus.
We appreciate your understanding and will keep you updated with additional information as soon as we have it.