Reporting Lost or Stolen Devices

A missing device must be reported immediately to campus personnel and the technology department by entering an Incident IQ Ticket found on the district’s Technology website or the student’s Classlink dashboard. If you are unable to enter a ticket, please contact the Technology Department Help Desk or your Campus Technician for assistance. This will allow us to quickly disable the device to protect the data, investigate, and possibly recover the device.

If your device was stolen within MISD property it must be reported to the MISD Police Department. Devices stolen outside of MISD must be reported to the local police where the theft occurred. A copy of the full police report must be attached to the Incident IQ Ticket.
 

Filing a Missing Report

To file a loss report of a district-issued device, please follow these instructions:

1. Review the MISD Student Device Usage Handbook.
    
2. Fill out the Help Desk Ticket Request.
    
3. Select "My district-issued device is lost or stolen" under the Student Need section.
    
4. Your assigned campus technician will attempt to locate the district-issued device.
   • If the device is found, arrangements will be made to get the device back to the student.
   • If the device is not found, the case will be reassigned to the MISD Police Department. If the police department is not able to retrieve the device, the MISD Technology Department will contact the student/parent to collect payment.
     • Once payment for a missing device is received, new device turnaround is typically 48 hours. To receive the replacement, please submit a “Request Student District-Issued Device” ticket. 

Making a Payment for a Missing Device

To pay for a technology fee through Skyward, follow the instructions below:

• Login to Family Access.
• Click on Make a Payment. (Under the Home Section)
• Choose the fee you wish to pay. 
• Follow payment instructions through PayK12.

Parents also have the option to pay by cash or check at your student’s campus.

For information on optional device insurance, view the Optional Device Protection Program.