Assistance with Broken/Damaged Devices

Over time, normal wear and tear can affect a device’s performance. To ensure students always have access to quality technology, Mansfield ISD maintains a regular device refresh schedule.

Every district-purchased device comes with a one-year manufacturer warranty. This covers factory defects only and does not apply to accidental and/or intentional damage to the device.

Repair and replacement policies for technology follow standard guidelines similar to textbooks and other school equipment:

• If a problem can be fixed without incurring extra costs, the MISD Technology Department will repair and return the device to the student at no charge.
• If a repair requires replacement parts or service costs, fees may apply to the parent/student.

To help protect against unexpected repair costs, the District offers an optional Device Protection Plan.
 

Requesting Assistance for Broken/Damaged Devices

To request assistance for a damaged or non-functioning device, please follow these instructions:

1. Review the MISD Student Device Usage Handbook to familiarize yourself with district policies regarding devices that are damaged (accidental and/or intentional) and how to address these issues.
2. Complete a Help Desk Ticket Request in our district ticketing system. This provides documentation of the issue for the Technology Department, the parent, and the student.
3. When submitting a "Broken/Non-Functioning Device" ticket, please include the following student information:

• Student ID
• Student Name
• Asset Tag (6-digit number located on the bottom of the student’s
• device)
• Detailed description of the issue

4. Once a ticket is submitted, your assigned campus technician will receive the help ticket and contact your student while they are on campus. The student must present the device in person for a technician to diagnose the issue and determine the appropriate repair steps. 

The Technology Department strives to complete student ticket requests within 5 business days. However, this time could fluctuate based on different variables such as student response, device availability, and current workload. 

Paying for Broken/Damaged Devices

Students who are required to pay for broken/lost devices, cord replacements or repair may pay within the Fee Management section of Skyward.

To pay for a technology fee through Skyward, follow the instructions below:

• Login to Family Access.
• Click on Make a Payment. (Under the Home Section)
• Choose the fee you wish to pay. 
• Follow payment instructions through PayK12.

Parents also have the option to pay by cash or check at your student’s campus.

For information on optional device insurance, view the Optional Device Protection Program.