District-Issued Devices

Requesting a District-Issued Device

To get a district-issued device, please follow these instructions:

1. Review the MISD Student Device Usage Handbook.
    
2. Fill out the Help Desk Ticket Request.
    
3. Select "I am in need of a district-issued device" under the Student Need section.
   • I am currently in possession of a district-issued device. This device will need to be returned before a new one will be issued.
   • My device was lost and/or stolen. This device will need to be reported before a new one will be issued.
      
4. Devices will be set up by the assigned campus technician and delivered to the student's home campus.
    
5. Campus personnel will notify the student when the device is available for pickup. (Device turnaround time is typically 24-48 business hours.)
   • Hot spots are available if a need is determined.

Using Your Device or a District-Issued Device

After obtaining a district-issued device, you should review what you can and cannot do with your device and become familiar with any instructions that go with your device.

All students and families must review the Student & Family Device Usage Handbook for student responsible use policies, device guidelines and more.

For students who have decided to use their own devices, please review the latest compatible devices and specifications on the Bring Your Own Technology (BYOT) Specifications handout.

For students who recently received an MISD-Issued Chromebook to be used for instruction, please review the Chromebook Quick Start Guide to familiarize yourself with the device.

• Student Password Reset: Visit the Password Assistance webpage or call 817-299-2799
• Technical Assistance: Email TechHelp@misdmail.org

Returning a District-Issued Device

District-issued devices must be returned if there is a problem with the device, if the student no longer needs the device or if the student no longer attends an MISD school.

For more information on device returns, see page 9 of the Student & Family Device Usage Handbook.

Drop-off location | Home campus during regular school hours

• If campus drop off is unavailable, you may go to the Police & Technology Department Lobby Area (1522 North Walnut Creek Drive in Mansfield, behind Brooks Wester Middle School) to turn in devices Monday through Friday from 9 a.m. to 4:30 p.m.
   
• If you are unable to drop off during scheduled hours, please contact TechHelp@misdmail.org or call the student help line at 817-299-2799 to inquire about other accommodations.
   

Drop-off instructions | Bring the device, charger and case/bag that was issued.

• If a deposit was collected when the device was issued, a deposit refund will be issued based on a damage check and the completion of a refund application.

Requesting a Refund

After returning devices, students may submit a refund application for your deposit, if applicable.