District-Issued Devices

To get a district-issued device, please follow these instructions:

1. Review the MISD Student Device Usage Handbook.
    
2. Fill out the Help Desk Ticket Request.
    
3. Select "I am in need of a district-issued device" under the Student Need section.
   • I am currently in possession of a district-issued device. This device will need to be returned before a new one will be issued.
   • My device was lost and/or stolen. This device will need to be reported before a new one will be issued.
      
4. Devices will be set up by the assigned campus technician and delivered to the student's home campus.
    
5. Campus personnel will notify the student when the device is available for pickup. (Device turnaround time is typically 24-48 business hours.)
   • Hot spots are available if a need is determined.

After obtaining a district-issued device, you should review what you can and cannot do with your device and become familiar with any instructions that go with your device.

All students and families must review the Student & Family Device Usage Handbook for student responsible use policies, device guidelines and more.

For students who have decided to use their own devices, please review the latest compatible devices and specifications on the Bring Your Own Technology (BYOT) Specifications handout.

For students who recently received an MISD-Issued Chromebook to be used for instruction, please review the Chromebook Quick Start Guide to familiarize yourself with the device.

• Student Password Reset: Visit the Password Assistance webpage or call 817-299-2799
• Technical Assistance: Email TechHelp@misdmail.org

District-issued devices must be returned if there is a problem with the device, if the student no longer needs the device or if the student no longer attends an MISD school.

For more information on device returns, see page 9 of the Student & Family Device Usage Handbook.

Drop-off location | Home campus during regular school hours

• If campus drop off is unavailable, you may go to the Police & Technology Department Lobby Area (1522 North Walnut Creek Drive in Mansfield, behind Brooks Wester Middle School) to turn in devices Monday through Friday from 9 a.m. to 4:30 p.m.
   
• If you are unable to drop off during scheduled hours, please contact TechHelp@misdmail.org or call the student help line at 817-299-2799 to inquire about other accommodations.
   

Drop-off instructions | Bring the device, charger and case/bag that was issued.

• If a deposit was collected when the device was issued, a deposit refund will be issued based on a damage check and the completion of a refund application.

Requesting a Refund

After returning devices, students may submit a refund application for your deposit, if applicable.

All seniors must return their device before exiting the district per the MISD Student AUP and Device Handbook. So that devices may be collected in a timely fashion, seniors will take finals via paper.

Senior Device Collection Dates

• Early College HS | Early: May 9-13; Regular: May 25-26
• Lake Ridge HS | May 2-13 (exceptions are late testers)
• Legacy HS | Early: May 9-10; Regular: May 9-13
• Mansfield HS | Early: May 2-13; Regular: May 16
• Summit HS | Early: May 9-13; Regular: May 16
• Timberview HS | May 16

Device Return Instructions

1. Bring a fully-charged device along with all accessories (power cable, case, etc.)
   • For lost, stolen or damaged devices/accessories, enter a work order as soon as possible using the instructions on Lost or Stolen Devices webpage or Broken/Damaged Devices webpage.
2. Pay all outstanding device-related fees (listed in Skyward) via PayK12 here.

NOTE: Device return exceptions will only be made for students taking summer school, late AP exams and other make-up digital assessments. Contact your campus for additional details.

STEM and Choice school students must return their laptops to be updated before leaving for the summer. Updated devices will be returned to students in the fall.

Device Collection Dates

• Early College HS | Early: May 9-13; Regular: May 25-26
• Frontier STEM Academy | May 24
• Knight STEM Academy | 8th Grade: May 20; All Grades: May 24-25
• Martinez STEM Academy | May 24-25
• McKinzey STEM Academy | 7th & 8th Grades: May 25-26

NOTE: Contact your campus for additional details.

Device return exceptions are made for students taking summer school, late AP exams and other make-up digital assessments.

These students should store devices, charging cables and cases in a safe location while using the over the summer break.

Parents are asked to continue to monitor students when using district and personal devices and set time limits. Use the Parent Online Safety Corner for device monitoring tips.

What should I do if my child has a lost, stolen or damaged device?

Report the matter as soon as possible using the instructions on Lost or Stolen Devices webpage or Broken/Damaged Devices webpage. Fees must be paid before leaving for the summer break via PayK12 here.

What should I do if my child is not returning to Mansfield ISD?

All students withdrawing from MISD must return the district-issued device along with all accessories to their school or the Technology Department.

Will my child keep their assigned Chromebook during the summer?

Yes, unless you are told differently from select elementary campuses. Students not returning to MISD must return their devices.

What do I do with my child's hotspot over the summer?

If your child no longer needs a hotspot, please return it to your campus or to the Technology Department. If still needed for next year, you may keep the hotspot over the summer.

What happens if my child breaks their device over the summer?

Report the matter as soon as possible using the instructions on on the Broken/Damaged Devices webpage.

Will second graders get Chromebooks next year?

Yes. Second grade students will be issued Chromebooks for the 2022-23 school term.

Will Pre-K and first graders get devices next year?

Yes. Pre-kindergarten and first grade students will utilize class sets of iPads.