Frequently Asked Questions

QUEST will follow district COVID-19 protocol and procedures. Students in the before-school program will be expected to be pre-screened at home before arrival.

• Parents will utilize a drive-thru check-in and check-out process. Parents or authorized pickup drivers will be provided a pin number to assist in a limited contact drop off and pick up.
   
• Students will use hand sanitizing station or hand wash upon arrival at the program before beginning program activities.
   
• Students will be placed in consistent groupings to minimize the spread of the virus.
   
• Students will hand wash before and after snack. Snacks will be individually packaged items and serving bowls or boats will be available.
   
• If students display symptoms during program, the same isolation and notification procedures will occur as if symptoms develop during the day. QUEST staff will communicate with custodial staff daily to insure additional cleaning will take place at the completion of the daily program. The pick-up process will be a drive-thru.
  Additional details will be sent to parents prior to start of the program on Sept. 8.
   
• In the event that a student or staff member tests positive, the same COVID-19 reporting procedures and protocols as the district will be followed. QUEST staff will notify the campus nurse of all positive cases.
   
• All QUEST staff have had increased training related to COVID-19 procedures and safety. Staff-to-student ratios have been adjusted from 1:20 to 1:12.

How will QUEST be able to social distance at the same time as an elementary campus dismisses?
QUEST program staff are working with campus administrators to develop a safe dismissal plan for QUEST program participants. Additional details will be sent to parents prior to start of the program on Sept. 8.

How is QUEST going to function when we are separating kids all day (not even pulling kids out with reading specialists) and then they are all grouped together anyway?
QUEST staff will be working with campus principals to try and maintain existing cohort groups to the greatest extent possible during the QUEST program.

The program serves MISD pre-kindergarten (4 years old) through 6th grade students. Pre-K families will need to contact the QUEST office regarding program eligibility.

The QUEST program will offer before and after school programming on the first day of face-to-face instruction. The program operates on the same calendar as the district. The program does not operate on student holidays, staff development days, teacher work days and holiday breaks. See the parent handbook for more details.

A child may attend the program less than five days however, the weekly fee remains the same. No discounts will be offered for part-time programming.

No. Unfortunately QUEST does not allow scheduled or unscheduled drop ins nor do we offer daily rates.

If schools are closed due to inclement weather or adverse conditions, QUEST sites will also be closed.

When schools have a delayed opening, QUEST sites will service after school only. If schools close early, the QUEST program will also be closed.

You can register your child using the EZChildTrack system..

Newly enrolled students must wait at least 24 business hours from the time of enrollment BEFORE they can attend the program. This safety precaution will help us ensure every school has the proper documentation for each student.

Our standard ratio is 1:20; however, we will strive to have a 1:15 ratio during the pandemic.

All payments must be applied online using EZChildTrack system. QUEST employees are not allowed to accept any form of payment.

No. We are not a licensed care facility. We are an exempt after-school program.

All changes to an account must be requested in writing via email at QUEST@misdmail.org. Provide the student’s first and last name, school and program change request.

If a parent/guardian decides to withdraw his/her child from the program, the parent must provide at least one week prior notice in writing to the QUEST office at QUEST@misdmail.org. Failure to provide such notice will result in a $25 cancellation fee per account plus any past due balance.

Yes, an afternoon snack and drink is provided to each participant.

Yes, your child will be allowed to bring his/her snack if they would like. If a snack is not brought, your child will be provided one.

We strongly discourage students from bringing personal items to programming. QUEST is not responsible for personal items that are lost, damaged or stolen.

Please submit your changes using the EZChildTrack system. 

Account holders will need to assign a PIN to all authorized pick-ups. All individuals must be able to provide photo identification at the time of pick up.

Students are only released to authorized individuals. Individuals must be at least 16 years of age with a valid driver’s license, or at least 18 years of age with a valid state ID. Students will not be released to siblings who do not meet the above requirements.

Notify both the QUEST office via email at QUEST@misdmail.org and the site supervisor at the respective campus. School faculty is not responsible for notifying QUEST of absences.

Yes, each participant must be accompanied by an authorized adult during morning check in and after-school pickup. Children are not allowed to sign themselves in/out.

A contactless check in/out system will be put in place for the safety of our students, families and staff.

Visitors/volunteers to campuses will be limited to essential needs. All visitors who enter the building will be required to follow the health and safety protocols of the district, including wearing a face covering when posted.

QUEST will follow all MISD health and safety guidelines. Staff will be screened for COVID-19 symptoms regularly, and individuals who present symptoms will be separated and sent home. Social distancing will be adhered to as much as possible.

Yes. Elementary and intermediate students in the MISD Virtual Learning Academy will be able to participate in QUEST Afterschool Care. QUEST will follow all MISD health and safety guidelines.

Yes.In the event of school closure, the QUEST program will shut down. Families will not be responsible for programming fees during weeks of closure due to COVID-19.