Frequently Asked Questions

The program serves MISD pre-kindergarten (4 years old) through 6th grade students. Pre-K families will need to contact the QUEST office regarding program eligibility.

The QUEST program will offer before and after school programming while school is in session. The program operates on the same calendar as the district. The program does not operate on student holidays, staff development days, teacher work days and holiday breaks. See the parent handbook for more details.

A child may attend the program less than five days however, the weekly fee remains the same. We do not prorate, and no discounts will be offered for part-time programming.

No. Unfortunately QUEST does not allow scheduled or unscheduled drop ins nor do we offer daily rates.

If schools are closed due to inclement weather or adverse conditions, QUEST sites will also be closed.

When schools have a delayed opening, QUEST sites will service after school only. If schools close early, the QUEST program will also be closed.

You can register your child using the EZChildTrack system..

Newly enrolled students must wait at least 24 business hours from the time of enrollment BEFORE they can attend the program. This safety precaution will help us ensure every school has the proper documentation for each student.

Our standard ratio is 1:20.

All payments must be submitted online using EZChildTrack system. QUEST employees are not allowed to accept any form of payment.

No. We are not a licensed care facility. We are an exempt after-school program.

All changes to an account must be requested in writing via email at QUEST@misdmail.org. Provide the student’s first and last name, school and program change request.

If a parent/guardian decides to withdraw his/her child from the program, the parent must provide at least one week prior notice in writing to the QUEST office at QUEST@misdmail.org. Failure to provide such notice will result in a $25 cancellation fee per account plus any past due balance.

Yes, an afternoon snack and drink is provided to each participant.

Yes, your child will be allowed to bring his/her snack if they would like. If a snack is not brought, your child will be provided one.

We strongly discourage students from bringing personal items to programming. QUEST is not responsible for personal items that are lost, damaged or stolen.

Please submit your changes using the EZChildTrack system. 

Account holders will need to assign a PIN to each authorized pick up. All individuals must be able to provide photo identification at the time of pick up.

Students are only released to authorized individuals. Individuals must be at least 16 years of age with a valid driver’s license, or at least 18 years of age with a valid state ID. Students will not be released to siblings who do not meet the above requirements.

Notify both the QUEST office via email at QUEST@misdmail.org and the site supervisor at the respective campus. School faculty is not responsible for notifying QUEST of absences.

Yes, each participant must be accompanied by an authorized adult during morning check in and after-school pickup. Children are not allowed to sign themselves in/out.

Visitors/volunteers to campuses will be limited to essential needs.

Yes. In the event of school closure, the QUEST program will also close and follow the same protocols as the district.