Job Title:	Dispatch Supervisor	Wage/Hour Status:	Nonexempt
Reports To:	Chief of Police	Pay Grade:
Dept./School:	MISD Police Dept	Date Revised:	June 2008
NOTE:
These specifications are intended to give a general indication of duties and levels of difficulty and therefore are not all inclusive of all work which may be required.
Primary Purpose:
	To supervise, develop, assign, review and participate in the work of staff responsible for non-emergency and emergency communication services under the direction of the Chief of Police; may need to answer calls to the Police Department and process calls as appropriate; may need to provide emergency dispatch services for the Police Department as well as other assigned duties in the School District; maintain equipment and accurate records involved in staffing and daily operations; and maintain an atmosphere of professionalism and team-work.
EXAMPLES OF WORK TO BE PERFORMED:
	• Assist with the interviewing and hiring of personnel for communications department. • Supervision of training of new personnel. • Responsible for all in-service training of communications personnel. • Periodic review, update, and rewriting of radio procedures for police department. • Formulate suggestions, policies, and procedures for improvements in the emergency operation procedures of the School District. • Maintain all equipment located in the communications center. • Prepare necessary monthly reports of communication activity. • Review and evaluate all communications. • Update all personnel on changes concerning use and dissemination of information concerning the criminal justice telecommunication system. • Act as first line supervisor for communications personnel. • Attend and contribute to meetings concerning communications in the North Central Texas region. • Maintain accurate and current radio licenses with the Federal Communications Commission for all frequencies issued to the School District. • Assume duties of communications operator when necessary. • Other duties as may be required.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
	• Ability to prepare clear and concise management reports regarding operations of the communications department. • Ability to communicate clearly and utilize all communications equipment of the School District. • Ability to perform under stress in emergency conditions and to coordinate all activities of any agency or agencies involved in emergency conditions. • Thorough knowledge of the communications field and all laws, rules and procedures governing operation of the communication unit. • Skill in the supervision and work of training communications personnel and the preparation of reports. • Ability to read and interpret laws, regulations, policies and procedures and to communicate such laws and changes to subordinates. • Provide timely, accurate and thorough Performance Reviews for supervised employees. • Recommend and assist in the implementation of departmental and unit goals and objectives; implement and enforce policies and procedures. • Use and maintain equipment in the dispatch center; ensure all technical equipment is operating effectively; ensure a regular flow of requested information and records for individuals; ensure appropriate inventory of supplies and materials and monitor maintenance schedules. • Maintain an atmosphere of professionalism; resolve or mediate interpersonal conflicts; demonstrate a willingness to exercise authority and accountability for making decisions; demonstrate sensitivity to the team atmosphere and assist employees in addressing problems which could impair the atmosphere of the dispatch center. • Knowledge of principles and techniques of supervision. • Knowledge of policies and procedures of the Mansfield ISD and Mansfield ISD Police Department.
DESIRED TRAINING AND EXPERIENCE:
	• High school diploma or equivalent. • Five years’ experience in public safety communications. • Must hold an Advanced Telecommunicator Certificate from the Texas Commission on Law Enforcement Officers Standard and Education • Must have a TCIC/NCIC 40-hour Certification (full access classroom training). • Must hold a valid Texas Drivers License
Equipment Used:
	• District vehicles, alarm systems, fire extinguishers, security equipment including camera system, personal computer, radios, printer, calculator, copier, fax machine, department vehicles, and any other equipment as may be required.