Job Title:

Campus Support Technician

Wage/Hour Status:

Nonexempt

Reports To:

 Director of Technology Operations

Pay Grade:

  

Dept./School:

Technology

Date Revised:

 Aug 2007
 

Primary Purpose:
 

Provide a single point of contact for all campus staff to assist and resolve problems relating to computer- related services. Responsible for campus technology support, technology problem evaluation, and management of technology-related work orders.

Qualifications:
 

Education/Certification:
 

High school diploma or GED
A+ Certification
IBM repair certification
Dell repair certification
 

Special Knowledge/Skills:
  Broad knowledge of computer hardware and software applications
Knowledge of various operating systems (Windows)
Knowledge of district software applications
Ability to detect and resolve technical or technology-related problems
Excellent organizational, communication, and interpersonal skills
 

Experience:
 

Two years work experience in technical support position, preferred

Major Responsibilities and Duties:
 

Campus Support:
  1. Receive phone calls/email and assist end-users to resolve problems and utilize district
    software.
2. Work cooperatively with end-users to detect and resolve hardware problems.
3. Work cooperatively with end-users to encourage understanding and use of good
     computing practices.
4. Communicate with appropriate department personnel to detect and resolve end-user
     problems with internally developed applications and database management.
 

Technical Support:
 

5.   Process technology-related work orders and manages the priority of work orders       related to department goals.
6.   Evaluate and recommend technology-related repairs and costs to campus administrator.
 

Records and Reports:
 

7.   Maintain work order records and use data to identify areas for improvement including
      training and maintenance support.
8.   Compile, maintain, and file all physical and computerized reports, inventories, records
       required of technology department.
 

Other:
 

9.   Other duties Assigned.
10. Must remain certified with the appropriate vendor to service computers.
11. Comply with policies established by federal and state law, State Board of Education
      rule, and local board policy.

Supervisory Responsibilities:
 

None.

Equipment Used:
 

Phone, radio, personal computer, printer, fax machine, and other computer peripherals, computer repair kit.

Working Conditions:
 

Mental Demands/Physical Demands/Environmental Factors:
 

Prolonged use of computer and telephone; repetitive hand motions. Lifting, transporting computer equipment. Frequent district-wide travel.